About the role
We’re looking for a Client Success Manager to be the connective tissue between our clients and our technical team. You’ll be the person clients feel comfortable calling when something is urgent, the one who spots when a project is drifting before anyone else does, and the reason clients stick around long term.
This is a part-time role — roughly 20 hours per week — with room to grow as we do.
What you’ll work on
- Owning the client relationship day-to-day: check-ins, project updates, and the occasional difficult conversation
- Running onboarding for new clients — making sure they feel set up for success from day one
- Coordinating between clients and the technical team: translating requirements, managing expectations, keeping things moving
- Tracking project status in Notion and Linear, flagging blockers early
- Managing invoicing, renewals, and basic account admin
What we’re looking for
- Genuine warmth and directness — clients should feel like you’re on their side, because you are
- Strong organisational instincts: you naturally track what’s open, what’s late, and what needs a nudge
- Comfort with ambiguity — you can figure out what someone needs even when they can’t fully articulate it
- Clear written communication: most client interaction happens over email and Slack
- Some familiarity with project tools (Notion, Linear, or similar)
Nice to have
- Background in agency or service business environments
- Experience managing retainer relationships or subscription-based accounts
- Any experience with billing platforms (Stripe, FreshBooks, etc.)
How we work
Fully remote, part-time. You’ll have a lot of autonomy — we’re not going to micromanage your client relationships. We’ll give you the context and tools you need; you’ll bring the judgement. There’s real opportunity to grow this role into something more senior as the team expands.